Privacy Policy

1. Key Terms

• Professional Services: "Ellipse Mental Wellness", "we", "our", or "us" refers to Ellipse Mental Wellness services.
• User: "You", "your", or "client" refers to anyone accessing our website or services.
• Platform: Any Ellipse Mental Wellness-owned website or digital channel through which services are provided.
• Wellness Professional: The authorised consultant Clinical Psychologist who provides psychological support on the platform.
• Services: Includes (but is not limited to) online consultations, therapy, workshops, assessments, self-help tools and organisational wellness programs.

2. Consent

By creating an account, sharing your details, or making a payment, you consent to the collection and processing of your personal information as described in this policy and in line with Indian data protection laws.

• For users under 18, consent must be provided by a parent or guardian.
• You may withdraw consent at any time by writing to ellipsementalwellness@gmail.com. However, if consent is withdrawn, we may be unable to continue providing services.

3. Information We Collect

We may collect and process the following categories of information:

• Basic details: name, email, phone number, gender, emergency contact, and occupation.
• Health information: medical and psychological history, therapy-related data, assessments, and progress notes.
• Usage data: chat records or feedback.
• Technical data: IP address, device type, operating system, browser type, and log files.

4. How We Use Your Information

Your data may be used to:

• Verify identity and provide secure access to services.
• Schedule, manage, and follow up on appointments.
• Facilitate therapy and wellness programs.
• Communicate updates, reminders, and relevant content.
• Customise and improve the platform and user experience.
• Prevent misuse, fraud, or unlawful activity.
• Comply with professional and legal obligations.

5. Confidentiality & Data Sharing

• Your records are confidential and accessible only to the authorised professional involved in your care.
• Information may be shared without consent only when:
  • There is risk of harm to you or others.
  • Abuse or criminal activity is reported.
  • Law, court orders, or regulatory authorities require disclosure.
• In cases of couples or family therapy, relevant information may be shared with the partner or family for clinical purposes.
• Non-identifiable, aggregated data may be used for research, training, or audits.

6. Cookies & Log Data

• The platform uses cookies to enable login, track usage, and improve functionality.
• Session cookies are temporary and deleted after you log out, while persistent cookies may store your login details for convenience.
• Log data such as IP address, device type, and browsing patterns may be collected automatically to analyse usage and enhance services.
• You can disable cookies in your browser, but certain features may not function properly.

7. Security Measures

We use technical, physical, and administrative safeguards to protect your data against unauthorised access, loss, or misuse.

• Sessions (video or audio) are never recorded.
• The professional is required to maintain treatment records in line with clinical and legal standards.
• Users are responsible for protecting their own email and phone communications from third-party access.

8. Third-Party Services

We may use trusted third-party partners for hosting, storage, analytics, or communication support. These parties are bound by confidentiality and security obligations. We do not sell or trade personal information.

9. Updates & Corrections

You may request changes to your personal information by emailing us. Certain records (e.g., clinical notes or assessments) may not be altered or deleted due to professional or legal requirements. Some data may be retained even after account deletion to comply with laws.

10. Policy Changes

We may update this Privacy Policy periodically. Significant changes will be posted on our website or communicated via email. Continued use of the platform after updates constitutes acceptance of the revised terms.

11. Jurisdiction

This policy is governed by Indian law. Any disputes will fall under the exclusive jurisdiction of the courts in India (for Ellipse Mental Wellness).

12. Contact & Grievance Redressal

For queries or complaints, please contact:

• Email: ellipsementalwellness@gmail.com
• Phone: +91 93427 71069
• Grievance Officer: Mrs. Elizabeth Suresh (Ellipse Mental Wellness)